Solution
Missed-Call Recovery
The single highest-ROI fix for SMBs with inbound phone leads: when a call is missed, auto-text the caller within 30 seconds with a qualifying question. Customers who wouldn't leave a voicemail will text back — and Whitmore takes it from there. Qualify, book, confirm. All without a human touching the thread.
Why businesses choose this
Convert callers who wouldn't have left a voicemail
Stay TCPA-compliant on outbound SMS
See the revenue recovered in a dashboard
Works whether the call rang out, was busy, or was rejected
Context preserved if they call back — no starting from scratch
How It Works
When a call rings out, Whitmore sends a text — and often books the job
Auto-SMS within 30 seconds
Missed-call detection triggers instant text. Timing is the entire game here.
Per-number opt-out handling
Standard STOP/UNSUBSCRIBE built in. Compliant with TCPA and carrier rules.
Qualifying questions, not generic apologies
"Sorry we missed you" doesn't convert; "Were you calling about [X]?" does. Whitmore asks the right first question per your business.
Hands off to your voice AI if they call back
Context preserved across channels. If they call in after texting, Whitmore knows the thread.
Works with your existing phone system
Call-forwarding or Twilio integration — we adapt to your current stack.
Reports + attribution
See exactly how many missed calls converted into bookings, tagged by source.
Industries that benefit most
This solution works especially well for these industries — but if you don't see yours, we probably still have you covered.
FAQ
Common questions about Missed-Call Recovery
How does Whitmore know a call was missed?
Whitmore monitors your phone number via call-forwarding or direct Twilio integration. When a call rings out, goes to voicemail, or hits a busy signal without being answered, it triggers the auto-text sequence.
What does the first text actually say?
You configure this during onboarding, but a typical first message is: "Hey, sorry we missed your call — were you reaching out about [your service]?" It's phrased as a qualifying question, not a generic apology, so the reply rate is higher.
Is this TCPA-compliant?
Yes. Whitmore includes per-number opt-out handling (STOP/UNSUBSCRIBE), honors quiet hours, and maintains a suppression list. You are texting someone who just called you — which is a legitimate business reason under TCPA — but we still follow all carrier and regulatory rules.
What if the caller texts back and then calls again?
Whitmore preserves context across channels. If they call back after a text exchange, the voice AI knows the thread — the caller doesn't have to start from scratch.
Can I see which missed calls turned into booked jobs?
Yes. The dashboard shows missed calls, auto-text sends, reply rate, and conversions — so you can see the direct revenue impact of the recovery flow.
Turn missed calls into booked jobs
Book a demo and we'll show you how Whitmore handles missed-call recovery — and what that means for your specific call volume.
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