After-hours emergency calls go to voicemail
A furnace goes out at 11pm on a Sunday. The homeowner calls 3 companies. The first one to answer gets the $2,000+ job. If that's your voicemail, that's your competitor's win.
Never miss another emergency call
The AI receptionist for HVAC, plumbing, and electrical — built for crews in the field, dispatch coordination, and emergency routing when it matters most.
68%
of homeowners call the next company if you don't answer
$850
average ticket value for an emergency HVAC call
24/7
Whitmore answers nights, weekends, and holidays
< 30s
missed-call text sent to every unanswered caller
Why Calls Get Missed
The home services answering problem no one talks about
Home services businesses lose more revenue to missed calls than any other failure point. Here's what actually causes it.
Techs in the field can't answer the phone
Your best tech is on a roof or under a crawlspace. They can't stop to take a sales call. But that incoming call from a new customer is the difference between a full schedule and a slow week.
Lost jobs to competitors who answered first
ServiceTitan and Housecall Pro data consistently shows that the first company to respond to an inbound service request wins 70%+ of the time. Speed-to-answer is the single biggest conversion factor in home services.
Dispatcher overload on high-volume days
During a heat wave or deep freeze, call volume can triple. One dispatcher can't handle 40 calls in an afternoon. Whitmore takes the overflow, qualifies the calls, and captures the leads.
What Whitmore Does
AI built for dispatch, not just answering
Whitmore doesn't just pick up the phone. It qualifies the call, routes emergencies, captures lead details, and sends a text when a call goes unanswered.
Emergency call detection and routing
Whitmore identifies emergency keywords (no heat, flooding, no power) and routes those calls to your on-call tech via text alert immediately. Non-emergency calls get booked for next available. You define what's an emergency.
After-hours intake with morning callback
Non-emergency after-hours calls are captured, qualified, and scheduled for a morning callback at the customer's preferred time. You show up the next day with a full intake — name, address, problem, and urgency level.
Missed-call SMS recovery
Every call that rings out gets an automatic text within 30 seconds. Studies show 35–45% of missed-call leads respond and convert when texted back quickly.
Estimate intake and qualification
Whitmore captures the project details (type of work, location, timeline, rough budget), books a site visit, and routes to the right tech. Your estimator shows up prepared — not flying blind.
Field tech call forwarding
When a tech is on a job and a call comes in on their mobile, Whitmore can intercept, answer, and capture the lead — then forward a summary text so the tech can follow up during their next break.
Platform Capabilities
The Whitmore features home services companies use most
- AI Voice — 24/7 phone answering with emergency detection and routing
- Missed-Call Recovery — automatic SMS to every unanswered caller within 30 seconds
- Routines — event-triggered: on emergency keyword, text on-call tech; on new lead, add to CRM
- Contacts CRM — every caller becomes a contact with call details, job type, and follow-up status
- Web Chat Widget — captures leads from your website when office is closed
- Spanish-language support — on roadmap for voice; available for web chat today (ask us)
- ServiceTitan / Jobber / Housecall Pro integration — on roadmap; ask us about your FSM
FAQ
Frequently asked questions — AI receptionist for home services
How does Whitmore handle true emergencies like a gas leak or flooding?
You define what counts as an emergency during setup. Whitmore listens for those keywords, immediately routes the call to your on-call tech via text/call, and captures the customer's address and details. No call drops into a queue — the tech gets a text notification in real time.
Does Whitmore integrate with ServiceTitan or Housecall Pro?
Direct integration with ServiceTitan, Housecall Pro, and Jobber is on our roadmap. Today, Whitmore captures lead details and can push them to your CRM via Routines or webhook. We'll be upfront about what's live now versus what's coming — no fake integrations.
How does dispatch coordination work — can it actually schedule a tech?
Whitmore can book appointments directly into Cal.com-connected calendars. For FSM-connected scheduling (ServiceTitan's dispatch board, etc.), that's on the roadmap. Current workflow: Whitmore captures and qualifies, then your dispatcher books in ServiceTitan.
What happens when a field tech's mobile gets a call during a job?
We can set up call forwarding from the tech's number to Whitmore for times they're unavailable. Whitmore answers, captures the lead, and texts the tech a summary when they're free. The customer gets a real response, not voicemail.
How does pricing work for a company with 5–10 techs?
Whitmore is flat-rate monthly — not per call or per user. As your team grows, your cost doesn't increase per tech. Book a call and we'll walk through your actual call volume and give you a specific number.
How fast can we get set up?
Most home services companies are live within 5 business days. We configure Whitmore for your specific services, emergency routing rules, and brand voice. You do a test run before going live.
The company that answers first wins the job.
Book a free 30-minute call. We'll look at your current call volume, your after-hours setup, and show you exactly where you're losing revenue.