Product
AI Voice
Whitmore's voice AI answers every phone call instantly, day or night. Detects emergency keywords and routes to on-call automatically. Transfers to humans cleanly when needed. Records and transcribes every call for review.
Why businesses choose this
Stop losing after-hours calls to voicemail
Route emergencies before they escalate — every time
Managers review call transcripts on their own schedule
One voice persona per brand — consistent, on-brand tone
Clean transfers mean your team never walks in cold on an escalation
How It Works
24/7 AI phone answering — emergency-aware, every-hour coverage
24/7 live voice coverage
Every call answered immediately — nights, weekends, holidays. Your business never sends a caller to voicemail.
Emergency keyword routing
Detects emergency phrases — water leak, no heat, no AC, lockout, gas smell — and escalates to your on-call contact immediately per your configured schedule.
Call recording + transcription
Every call recorded, transcribed, and attached to the contact record. Review on your own time without eavesdropping live.
Clean handoff to humans
When a conversation needs escalation, Whitmore warm-transfers to your on-call number with a brief briefing — the tech or rep never walks in cold.
Voice persona customization
Set the name, greeting, and tone of your AI receptionist. It answers as your brand — not as a generic bot.
Books directly into your calendar
Cal.com, Google Calendar, and Outlook supported. Whitmore reads real-time availability and books with buffer times intact.
Industries that benefit most
This product works especially well for these industries — but if you don't see yours, we probably still have you covered.
FAQ
Common questions about AI Voice
Does the AI handle regional accents and informal speech well?
Whitmore's voice AI is built on modern speech recognition that handles a wide range of accents and conversational speech patterns — not just scripted commands. That said, onboarding includes a call review period where you can flag any recognition patterns specific to your customer base so we can tune them.
Does Whitmore support Spanish-speaking callers?
Spanish-language voice support is on our active roadmap. We will update this page when it ships. In the meantime, if Spanish-speaking callers are a significant share of your volume, let us know during onboarding — we can discuss bridging options.
What happens if a caller uses an emergency keyword?
You configure your emergency keyword list and on-call schedule during setup. When Whitmore detects one of those phrases, it immediately escalates — either warm-transferring the caller to your on-call number or sending a push notification to your team, depending on your configuration.
How does after-hours routing work?
You define your business hours and after-hours behavior during setup. After-hours calls go to Whitmore first. It qualifies the caller and either books a callback or — for emergencies — escalates to on-call immediately. Non-emergency after-hours calls can be queued for next-business-day follow-up.
Can Whitmore transfer a live call to a human?
Yes. Warm transfers are supported — Whitmore can dial your on-call number and give a brief briefing before connecting the caller, so your tech or rep knows exactly what they're walking into.
Is call recording compliant with state recording laws?
Whitmore includes a configurable call-recording disclosure at the start of each call. You control whether to use a one-party or two-party consent disclosure based on your state requirements. For healthcare-adjacent industries, contact us about additional compliance considerations.
Answer every call, every hour
30-minute demo — we'll call your business with a test scenario live on the call.
Book a Demo