Iris
Receptionist
Answers every call day or night, sorts true emergencies from routine maintenance, books showings across all channels.
The midnight flood, paged. The drip, ticketed for morning.
An AI receptionist and after-hours answering service for property managers. Iris answers every tenant call day or night, pages the on-call for the midnight flood, tickets the drip for morning, and books the showings in between.
- Picks up
- Day or night
- Maintenance
- Triaged and routed
- Showings
- On the calendar
- Renewals
- Chased on time
The short answer · “after hours answering service for property management”
What does an AI answering service for property managers do?
An AI answering service for property managers picks up every tenant call, day or night, and makes the one decision that matters at 11:40 PM: page a human now, or ticket it for morning. Water coming through a ceiling reaches your on-call in seconds. A dripping faucet becomes a maintenance ticket with the unit, the issue, and the tenant's availability attached. Nobody sits in a flood listening to voicemail, and nobody wakes you for a squeaky door.
The same front desk works the daytime, too. Iris answers leasing inquiries across phone, text, web chat, and DMs, qualifies prospects, and books showings against your real calendar. Dorian sends renewal touches at 60 and 30 days and follows up until tenants respond. Eleanor tracks applications and chases missing documents, and Whitmore hands you one operations recap: what came in, what's open, what needs you.
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Your properties stay in the software you run them on, whether that's AppFolio, Buildium, or Rent Manager. Whitmore is the front desk in front of it: answering, triaging, booking, and chasing, then handing your team a clean board each morning. It's built for independent landlords and small firms, a few units to a few hundred doors, who can't staff a 24/7 desk.
Meet your team
Four specialists working around the clock. One front desk for every door.
Dorian
Sales Rep
Chases renewal touches on schedule, follows up until tenants respond, brings lease lapses before they happen.
Eleanor
Executive Assistant
Tracks applications, requests missing documents, confirms inspections, and keeps every property organized.
Whitmore
COO
Sends the operations recap. Ask what came in overnight, which units have open tickets, or how many renewals went out this week.
The demonstration
The overnight pile, sorted before you wake.
An illustration of what lands between 10 PM and 7 AM, and where each one goes: the emergency paged, the routine ticketed, the prospect booked, the junk discarded.
Incoming mail
Unit 4C · Oak Street
Water coming through the ceiling
Unit 12A · Birchwood
Kitchen faucet dripping
Prospect · Saturday inquiry
Is the 2BR still available?
Unit 7B · Oak Street
Locked out, back door works
WARRANTY EXPIRY DEPT
FINAL NOTICE for your appliance!!
Paged on-call
Morning tickets
Leasing
Discard
Iris sorts the night. Your team starts the day with a clean board.
How does it start?
Every channel pointed at one front desk.
- 01
Point your lines and channels at her
Phone, text, web chat, and social. All routed to one place.
- 02
Set your triage rules
What's an emergency, who's on call, and what waits for morning.
- 03
Watch the night calls sort themselves
Emergencies paged, showings booked, renewals chased. One clear view.
What came in overnight
The real emergency paged. The rest, ticketed.
No tenant left in a flood, no manager woken for a drip.
The room· Brief in progressLive
- ManagerWhat came in overnight?
Iris · ReceptionistEleven calls. One real one: water through a ceiling at Oak Street, 11:40pm, I paged the on-call. Two leasing inquiries booked for Saturday, a lockout routed, four that can wait till today.
Dorian · Sales RepThree leases expire in 60 days. I sent the renewal touch on all three; one wants to talk Thursday.
Eleanor · Executive AssistantThe 4B application's missing pay stubs. I asked the applicant and CC'd you.
- ManagerGood.
- Whitmore · COO
Open tickets are in your inbox.
Good property management is mostly triage. The flood gets a human in five minutes; the faucet gets a ticket. Confusing the two is how managers burn out.
Reference · typed and signed
To the manager whose phone never stops,
A word from the room. Iris has taken enough midnight calls to know the difference between an emergency and an inconvenience, and she follows your rules, not her mood. The on-call gets woken when it's worth it, and only then.
Meanwhile the renewals go out on schedule and the applications keep moving. The doors multiply; the front desk doesn't have to.
Whitmore
COO · The Whitmore Agency
The honest comparison
How does it compare to an after-hours call center?
A call center answers the phone. A property needs the emergency routed, the ticket written, and the showing booked.
| Capability | Whitmore | An after-hours call center |
|---|---|---|
| Answers every call, 24/7 | Same service at midnight as at noon | ~After-hours only, often with hold times |
| Triages by your emergency rules | You set the lines once | ~Generic script, over- and under-pages |
| Writes the maintenance ticket | Unit, issue, availability attached | ~A message, retyped by your team |
| Books showings and qualifies prospects | Across phone, text, chat, and DMs | × |
| Chases renewals and applications | 60/30-day touches, document chasers | × |
| What it costs | Plans from $49 a month | ~Commonly per call or per minute |
Comparison reflects typical after-hours call-center offerings. Specific providers vary.
Before you route the lines
Yes. Flooding, no heat in winter, and electrical issues page your on-call immediately; a squeaky door logs a ticket for business hours. You set the lines.
Phone, text, web chat, Instagram DMs, and Facebook Messenger. The ways renters actually reach out.
It sends timed renewal touches, follows up if they're ignored, tracks open applications, and chases missing documents so the back office keeps moving.
Yes. Your properties, leases, and accounting stay in AppFolio, Buildium, Rent Manager, or whatever you run. Whitmore is the front desk in front of it and hands your team a clean summary.
No. It's built for independent landlords and small firms, a few units to a few hundred doors, who can't staff a 24/7 front desk.
Plans start at $49 a month for the whole team, not per door and not per call. 7-day free trial, no card required.
Elsewhere in the catalog
Route your lines tonight.
By tomorrow morning, every call gets answered, emergencies page the on-call, showings get booked, and renewals get chased, all while you manage from anywhere.
7-day free trial · No card required