Is this giving legal advice?

No. Iris is your front desk and intake coordinator. She answers, qualifies the matter, and books the consult. She doesn't advise, and she doesn't cross into anything privileged.

Does it handle Spanish-speaking callers?

Yes. It answers in English or Spanish and switches mid-call, which matters most for personal injury and immigration intake.

What does 'qualify' mean here?

Matter type, timeline, urgency, and basic fit, with a clean summary for your review. It flags conflicts to check; it doesn't run conflict clearance.

What about after-hours and weekends?

That's the point. The injury call at 9 PM gets answered and booked, not sent to a machine.

Do we keep Clio or MyCase?

Yes. Matters, documents, and billing stay in the case management system your firm already runs. Whitmore works the intake funnel in front of it and hands your staff a clean summary.

Can it turn away cases we don't take?

Politely, yes. Callers outside your practice areas hear it kindly and, if you like, get pointed to the bar's referral service, so your calendar only holds consults worth your time.

Plans start at $49 a month for the whole team, not per minute and not per intake. 7-day free trial, no card required.

← IndustriesField Catalog · Plate XLI · Clinics, salons & officesUpdated 13 July 2026

The after-hours intake, qualified before it walks.

An AI receptionist and legal intake service for your firm. Iris answers every call around the clock, in English and Spanish, qualifies the matter, and books the consult. Eleanor writes the intake summary; Dorian follows up with the intakes that never scheduled.

Hire the team Ask a question

Fig. 1 · The after-hours intake, qualified before it walks.

Picks up: Around the clock
Qualifies: Matter, urgency, fit
Books: Consults on calendar
Speaks: English and Spanish

The short answer · “legal intake answering service”

What does an AI legal intake service do?

An AI legal intake service answers every call to your firm, day or night, qualifies the matter, and books the consultation. People call lawyers at bad hours because that's when trouble happens: the injury call at 9 PM, the arrest on a Saturday. They rarely leave a voicemail; they call the next firm on the search results. Iris answers immediately, in English or Spanish, takes the matter type, timeline, and urgency, and puts a qualified consult on your calendar.

The intake doesn't arrive as a scribbled message. Eleanor drafts a clean summary of each new matter, what happened, when, who's involved, what was promised, ready for your review before the consult. Dorian follows up with the intakes that qualified but never scheduled, until they book or bow out. Whitmore briefs you on the week's intake pipeline in one note.

Read on ↓

The receptionist stays on the right side of the line: she qualifies and schedules, never advises, and flags potential conflicts for your team to check rather than running clearance herself. Your case management stays in Clio, MyCase, or whatever your firm runs; Whitmore works the front of the funnel and hands your staff a clean file.

Iris, Receptionist — IrisReceptionist · The front desk“Calendar holds. Three new leads booked today.”

The practice that answers

Four people handling the intake office around the clock, so every case qualifies, and every consult books.

Iris

Receptionist

Answers every call day or night, qualifies the matter in your voice, and books the consult.

Dorian

Sales Rep

Follows up with intakes that didn't schedule until they do or bow out.

Eleanor

Executive Assistant

Drafts a clean intake summary for each new matter, ready for your review before the consult.

Whitmore

COO

Briefs you on the week. Ask him how many intakes came in or what's on the calendar tomorrow.

The demonstration

The 9 PM injury inquiry, qualified and booked.

An illustration of after-hours intake on your website: the matter qualified, the consult booked, the summary drafted for morning. Names and details are demonstration data.

Website chat · 9:18 PM

How does it start?

Forwarded today, qualifying tomorrow.

01
Forward your number
Route your line around the clock. Keep the number you have.
02
Set your practice areas
What you take, what you don't, and the questions every intake should ask.
03
Stop losing the after-hours case
Every call answered, every matter qualified, every consult booked.

While you're in a deposition

The case qualified before it walks.

Every call answered, every matter summarized for your review.

The room· Brief in progress

Live

AttorneyIn a deposition all afternoon. Intake?
Iris · Receptionist
Five calls. A PI inquiry at 1:20, car accident, injuries, last week, no other firm yet. I booked a consult tomorrow at 10 and took the summary. One was outside your practice areas; I let them down gently.
Dorian · Sales Rep
Two intakes from last week never scheduled. I followed up, one just booked.
Eleanor · Executive Assistant
I drafted the intake summary for tomorrow's consult; it's in your inbox to review.
AttorneyThanks.
Whitmore · COO
Nothing else needs you.

A signed case and a lost case usually told the same story. The difference was which firm picked up.
Whitmore · COO

Reference · typed and signed

To the attorney reading this after court,

From the room. Iris answers your intake line at the hours trouble keeps, asks the questions your intake sheet asks, and books the consult, without ever wandering into advice. The summary is on your desk before the client is.

Dorian handles the quieter leak: the qualified intake that never scheduled. He follows up until they book or say no, which is billable work you were doing for free, at midnight, or not at all.

Whitmore

COO · The Whitmore Agency

The honest comparison

How does it compare to a legal answering service?

A legal answering service takes messages and patches calls. Intake is a different job: qualify, book, summarize, follow up.

Capability	Whitmore	A legal answering service
Answers 24/7, English and Spanish	Switches languages mid-call	~Bilingual coverage varies by plan
Qualifies the matter on your criteria	Matter type, timeline, urgency, fit	~Reads from a script you maintain
Books the consult on your calendar	Real openings, confirmation sent	~Often a message or a transfer
Drafts an intake summary	Ready for review before the consult	×
Follows up with unscheduled intakes	Until they book or bow out	×
What it costs	Plans from $49 a month	~Commonly per minute; intake costs extra

Comparison reflects typical legal answering-service offerings. Specific providers vary.

Before you forward the line

: No. Iris is your front desk and intake coordinator. She answers, qualifies the matter, and books the consult. She doesn't advise, and she doesn't cross into anything privileged.
: Yes. It answers in English or Spanish and switches mid-call, which matters most for personal injury and immigration intake.
: Matter type, timeline, urgency, and basic fit, with a clean summary for your review. It flags conflicts to check; it doesn't run conflict clearance.
: That's the point. The injury call at 9 PM gets answered and booked, not sent to a machine.
: Yes. Matters, documents, and billing stay in the case management system your firm already runs. Whitmore works the intake funnel in front of it and hands your staff a clean summary.
: Politely, yes. Callers outside your practice areas hear it kindly and, if you like, get pointed to the bar's referral service, so your calendar only holds consults worth your time.
: Plans start at $49 a month for the whole team, not per minute and not per intake. 7-day free trial, no card required.