For operations teams
Stop manually routing, dispatching, and following up.
Whitmore is the communication layer for operations — every lead, customer, and inbound conversation runs through one AI-powered system. It answers. It qualifies. It routes to the right person. It logs everything. Your team gets the work that actually needs a human.
Ops teams don't scale by adding phone lines.
You have 20 field techs and one person answering the phone. Or you have a front desk that books appointments between walk-ins. Or your DMs, voicemails, and web chats live in four different places and nothing talks to each other.
Operations scales when repetitive work stops being repetitive. When the after-hours call routes to the right on-call tech automatically. When the missed call becomes an SMS that recovers the job. When the VIP customer skips the queue because the system knows who they are.
Adding more humans won't get you there. Rebuilding your communication stack will.
How it works
One system. Three layers.
01
One inbox for every channel
Calls, web chat, Facebook DMs, Instagram DMs, Google Business Messages, and SMS all land in Whitmore's unified inbox. Your team sees one queue, not six tabs.
02
Routines handle the repetitive work
Event-triggered automation: when a new lead comes in, qualify and book. When a call rings out, SMS them within 30 seconds. When a VIP contact messages, skip the queue and page on-call. Build the rules once. They run forever.
03
Humans handle the exceptions
Whitmore hands off to your team cleanly when a conversation actually needs a human — with full context, transcript, and priority tagging. No more re-asking customers what they needed.
Built for operations
Everything an ops team needs to stop firefighting.
Unified multi-channel inbox
Every inbound conversation across phone, chat, DMs, and SMS in one place. Full transcript history per contact across all channels.
Routines — event-driven automation
"When X happens, do Y." Build the exceptions once. Emergency routing after hours. Missed-call SMS recovery. VIP escalation. Spanish-speaking caller handling. Rules execute the same way every time.
Team assignment + SLA tracking
Route by skill, by region, by on-call schedule, by customer tier. Track response time per team member. SLA breaches surface before they become problems.
Field-aware routing
Route calls to the on-call tech by schedule, or to the right team member based on your field service setup. Ask us about your specific FSM integration.
Memory — context that persists
Whitmore remembers past conversations per contact. A customer who called last week about a leaky faucet doesn't have to explain it again when they chat today. Fewer resolutions requested, faster resolution times.
Audit-ready logs
Every conversation is recorded, transcribed, and tagged. Compliance teams get a full paper trail. Managers can review specific call handling without eavesdropping live.
FAQ
Operations team questions, answered.
How is this different from a ticketing system or help desk?
Ticketing systems catch work after it enters your queue. Whitmore works before that — it answers the inbound conversation, makes the judgment call on whether it's routine or needs escalation, and only creates work for your team when there's actually work. Most "tickets" are questions a well-configured AI can answer instantly.
We already use ServiceTitan / Jobber / Housecall Pro — does this replace it?
No. Whitmore handles inbound communication and routing; ServiceTitan, Jobber, and Housecall Pro handle dispatch, job tracking, and billing. Whitmore integrates with them (some integrations deeper than others — ask us about your specific stack) to hand off jobs cleanly. You keep your FSM.
Can we route calls differently for emergencies?
Yes. Whitmore detects emergency keywords (phrases specific to your industry — water leak, broken AC, lockout, etc.) and escalates immediately per your on-call schedule. Non-emergencies get booked or triaged normally.
How does after-hours routing work?
You define the schedule. Outside business hours, Whitmore can: (a) fully handle the conversation with AI — book, qualify, confirm; (b) escalate to on-call by SMS + voice; (c) take a message and respond first thing in the morning. Each path is configurable per routine.
What about team permissions?
Per-user roles, per-channel access, read/write granularity. Front desk sees incoming. Managers see team performance. Owner sees everything. Standard stuff — but we designed it for SMB, so no enterprise-grade complexity.
How do we measure whether Whitmore is working?
SLA reports per channel. Response time distribution. Conversations resolved by AI vs. handed off. Satisfaction scores on resolved conversations. Daily ops dashboard. Export to your BI tool via webhook.
Can we listen to specific calls without being intrusive?
All calls are recorded and transcribed. Managers can review any conversation after the fact. No live-listening interruption — reviews happen from the transcript in context.
Run your operation from one inbox.
Book a 30-minute demo. We'll walk through how Whitmore would handle one specific operational pain point your team is feeling today — missed after-hours calls, slow DM response, whatever it is.